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Intermediate Apprenticeship in Business and AdministrationApply Now »

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Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

You’ll gain a sound skills base to play an important support role in any organisation, regardless of the sector in which you ultimately work. This apprenticeship is a strong foundation for a rewarding career, boosting your confidence, abilities and promotion prospects.

Entry requirements

You will need GCSE grades A-D in English and Maths and you will
require an interview before enrolling. In addition to having good literacy
and numeracy skills, you must be well-motivated and self-disciplined.

Course Content

There are six mandatory units:
  • Communicate in a business environment
  • Understand employer organisations
  • Principles of providing administration services
  • Principles of business documents, production and information management
  • Manage personal performance and development
  • Develop working relationships with colleagues
There are also optional units. 
The apprenticeship comprises:
  • A Technical Certificate at Level 3 which is embedded within the qualification
  • Functional Skills at Level 1 in Mathematics, English and ICT
  • Personal Learning and Thinking Skills which are embedded within the qualification
  • Employment Rights and Responsibilities (to be discussed with your assessor as these can be delivered via an additional unit or a separate workbook)


How will I be assessed?

You will be assessed on and off the job where you will be given dedicated mentors to support and guide you through your qualification. Day release options will be discussed with you and your employer.

Are there any additional costs or specialist equipment required?


What can I do after this course?

Further Study

You may be able to progress to the Advanced Business and Administration Apprenticeship or perhaps consider a Customer Service or Management course.


You will be gaining more experience within your current role at work and can continue to progress your career in an office, business or management environment.


Natasha Thomas

Natasha Thomas

Navigating a customer service career

As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.

Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.

Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.

I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.
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