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Advanced Apprenticeship - Customer Service Apply Now »

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Level: 3

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship equips you with a broader understanding of how to improve customer service for the benefit of your organisation. It’s ideal if you work within an environment where you deal with people as customers on a daily basis and are seeking to take on a more senior role.

Entry requirements

You will need GCSE grades 9-4 in English and Maths and will require an interview before enrolling on this course. In addition to having good literacy and numeracy skills, you will need to be well motivated and self-disciplined.

Course Content

There are two mandatory units:
  •  Demonstrate understanding of customer service
  •  Demonstrate understanding of the rules that impact on improvements in customer service
There are optional units too.

How will I be assessed?

You will be assessed on and off the job and will have dedicated mentors to support and guide you towards your qualification. Day release options will be discussed with you and your employer.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further study
You can advance your skills with qualifications in management such as the NEBSM (ILM) or NVQ Management Levels 3 or 5. Alternatively, you can take other routes of self-development.

Careers
Career options are broad and varied in the many customer service sector industries.

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Jess Monk

Jess Monk

Employer shows trust in teenage business admin apprentice Jess

Derby College business administration apprentice Jess Monk is the envy of many of her friends.
At just 17, she has an interesting, well-paid job, working with friendly and supportive people who show trust in her abilities.
Jess is on the college’s Business Administration level 2 course and in September started an apprenticeship with engineering design consultants Jackson Purdue Lever on Pride Park.
Originally at Derby College to study Health and Social Care, she switched courses when she realised she’d prefer to work in a business environment.
Jess says she has already picked up lots of business knowledge on her course and is thinking about furthering this by progressing to level 3.
As an apprentice, Jess also likes that there are other young Derby College learners at Jackson Purdue Lever.Over the past five years the firm has established strong links with the college through its careers academy, providing work experience to several students.

I’d been working part-time as an admin assistant at Jackson Purdue Lever for about a year before being taken on as an apprentice, so I already knew everyone. I’m given quite a lot of responsibility at work, which makes me feel that my employer trusts me.


I’m responsible for ordering all the stationery, for instance. It’s important to get it right.


I also spend a lot of time writing up reports for the structural survey team and recording information on Excel spreadsheets as well as welcoming visitors to the firm.

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