This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service, including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
There are no entry requirements to access this programme, other than you must be working in a role where you have responsibility for day-to-day customer service tasks with internal or external customers.
Unit 1: Delivery of effective customer service
Unit 2: Supporting the customer service environment
You will be assessed through a portfolio of evidence which is put together during the course and demonstrates that you have met the required assessment criteria. The portfolio of evidence is in the form of a workbook that may be paper-based or online to suit you.
Talented DCG fashion business & retail student Hadley Trueman has already seen his concepts win national acclaim.
Hadley, aged 17, received the award for most outstanding work after exhibiting at The Truman Brewery in East London over the summer.
He was among 150 further education students on UAL (University of the Arts London) award body courses nationally, who were selected to perform or display their work at Origins Creative Arts Festival.
Hadley’s use of Instagram to create a live timeline featuring high-end department store Selfridges impressed the judges with its originality.
When he finishes College Hadley is thinking about taking a degree in buying and merchandising, possibly at UAL or De Montfort University in Leicester, where one of his favourite designers, Samuel Ross, studied.
Hadley said: "I’ve always been interested in fashion, but the business side more than the design side.
“After GCSEs I looked at other colleges that are not far from where I live but the level 2 course at Joseph Wright was just what I was looking for."
When Hadley is not at College, he’s gaining valuable work experience at Nottingham clothing store 18montrose as well as marketing his own online unisex streetwear brand asterisk vision.
College is great. The tutors are supportive – they don’t mind if I take the brief and change it to suit my own ideas.