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Intermediate Apprenticeship in Customer ServiceApply Now »

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Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship covers the skills needed to provide excellent customer service – essential to any organisation’s success. It will serve you well in many industries, enhancing your knowledge and allowing you to reflect on your experience to improve your personal development.

Entry requirements

You will need GCSE grades A-D in English and Maths and you will
require an interview before enrolling. In addition to having good literacy
and numeracy skills, you must be well motivated and self-disciplined.

Course Content

There are two mandatory units: 
  •  Communicate using customer service language
  •  Follow the rules to deliver customer service
There are also optional units and you will complete a Technical
Certificate at Level 2; Functional Skills at Level 1 in Mathematics and
English; and Personal Learning and Thinking Skills.

How will I be assessed?

You will be assessed on and off the job where you will be given dedicated mentors to support and guide you through your qualification. Day release options will be discussed with you and your employer.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further study

You can progress to the NVQ Level 3 or Advanced Apprenticeship in Customer Service, take Level 2/3 qualifications in subjects such as Business and Administration and Team Leading, or pursue other routes of self-development.

Careers
You will be gaining more experience within your current job role at work and can take your career forward in customer service settings in many diverse industries.

 

 

Aaron Curd

Aaron Curd

Business BTEC helps Aaron onto the property career ladder

Teenager Aaron Curd left school knowing that he wanted a career in business, possibly in property, where there was an opportunity to earn good money.
But he did not know the best way to go about it until he contacted Derby College and lined up his two year BTEC Level 3 in Business.
Aaron, 19, from Darley Abbey, said the course, which he completed with a distinction and double distinction star, "narrowed down what I wanted to do and set me up for my job."
As part of Derby College's Employer Academy he did work experience at Hannells Estate Agents. That directly led him to get a foot on the property career ladder. When a position came up, Aaron was taken on and he is now a sales negotiator and a valued member of the team.
Victoria Downing, area manager with Hannells Estate Agents, said the business identifies potential future employees via its Academy link with the College.
She added: "Derby College's business course is designed to prepare students for the workplace. We offer support and work experience during their course and we also help them with work/life skills."
Derby College's Employer Academy programme aims to boost students' employability skills and job prospects as well as giving employers the opportunity to shape the college curriculum.
It also reduces employers' costs for recruiting young people into job and apprenticeship roles after their College course.

The course opened up lots of different routes I could have taken, and lots of different topics, like human resources, marketing, law and setting up your own business. I did work experience at Hannells and they offered me a job at the end of August. My studies help with my work, particularly in marketing and customer services. I'm enjoying every day – it's a career. The course narrowed down what I wanted to do and set me up for my job.

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